Privacy Policy
Lancashire Holiday Lets
Effective Date: 26 August 2025
Lancashire Holiday Lets (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you stay with us, contact us, or use our services.
1. Information We Collect
We may collect the following types of information:
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Personal details: Name, email address, phone number, postal address, and payment details when you make a booking.
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Government-issued ID: For verification and security purposes, we may request a copy of a valid government ID (such as a passport or driver’s licence).
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Security deposit details: Card details or deposit hold information to cover potential damages or breaches of house rules.
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Booking information: Dates of stay, property booked, number of guests, and any special requirements.
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Communication records: Emails, messages, or phone calls between you and us.
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Website data: IP address, browser type, and cookies when you visit our website.
2. How We Use Your Information
We use your information to:
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Process and manage bookings.
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Verify guest identity to prevent fraud and comply with legal obligations.
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Securely process and hold deposits for the duration of your booking.
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Communicate with you before, during, and after your stay.
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Meet legal, tax, and insurance obligations.
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Improve our services and guest experience.
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Send you updates, offers, or newsletters (only if you have opted in).
3. How We Share Your Information
We will never sell your information. We may share your information only with:
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Booking platforms (e.g., Airbnb, Booking.com, Vrbo) to facilitate reservations.
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Payment providers for secure payment processing and deposit holds.
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Professional service providers (e.g., accountants, insurers, cleaners where necessary).
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Authorities or regulators where required by law (e.g., fraud prevention, safety, taxation).
4. Data Retention
We keep your information only as long as necessary:
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Booking and guest records: up to 7 years (for tax/legal reasons).
